- How to place an order?
You can directly select the items on the website, add them to your cart, and complete the checkout process. After payment, the order will enter the processing stage.
- How long does order processing take?
We usually process orders within 1-3 business days. Orders placed on weekends and holidays will be processed on the next business day.
- How long does shipping take?
Standard shipping time within the United States is 5-7 business days.
- How can I track my order?
After your order is shipped, we will provide tracking information. You can check the package status at any time through the provided link.
- Can I modify or cancel my order?
Orders can be cancelled or modified before shipment. Once an order is shipped, it will be processed according to the return process.
- What is the return process?
Please submit a return request within 14 days of receiving the goods and return the goods to the following address:
7010 Riesling Way, Arlington, TX 76001. The goods must be in unused condition and in their original packaging. After receiving and inspecting the returned goods, we will process your refund within 3-5 business days.
- How long does it take for the refund to arrive?
Refunds will be processed within 3-5 business days after the returned goods are inspected. The exact arrival time depends on the payment institution.
- How to contact customer support?
For any questions or assistance, please contact us through the following methods:
Email: alisha@lushsatchel.com
Email: support@lushsatchel.com
Phone: +1 8173843137
- What if there is a quality problem with the product?
If the received goods have a quality problem or are damaged in transit, please contact us within 48 hours of receiving the goods and provide relevant photos. We will assist you with the return and exchange process.
- Do you support international shipping?
Currently, we only offer delivery within the United States and do not support international shipping.
