Lush Satchel LLC is committed to providing you with a great shopping experience. If you are not satisfied with your order, you can apply for a return and refund according to the following policy:
- Return Request Conditions
You can submit a return request within 14 days of receiving the goods.
The goods must be unused and in their original packaging.
If the goods have quality problems or are damaged during transportation, please contact us within 48 hours of receiving the goods and provide relevant proof (such as photos).
- Non-Returnable Items
Used, damaged, or items whose resale value has been affected by human error.
Requests submitted after the return period.
For issues caused by personal reasons, the item must be unused to be eligible for a return.
- Return Process
Please contact us via email to submit a return request, explaining your order information and the reason for the return.
We will reply within 1-2 business days and provide return instructions.
Please return the goods according to the instructions. Returning them without confirmation may result in the items being unprocessable.
- Return Address
7010 Riesling Way, Arlington, TX 76001
- Refund Policy
After receiving and inspecting the returned goods, we will process the refund within 3-5 business days.
The refund will be returned to your original payment account; the exact arrival time depends on the payment institution.
If the return meets the quality issue criteria, we will cover the relevant shipping costs; otherwise, the customer will bear the return shipping costs.
- Order Cancellation
Orders can be cancelled and fully refunded before shipment.
Once an order is shipped, it cannot be cancelled directly and must be processed according to the return procedure.
- Contact Us
For returns or inquiries, please contact us through the following methods:
Email: alisha@lushsatchel.com
Email: support@lushsatchel.com
Phone: +1 8173843137
